Transperia Group, Inc.
Transformational Experiences That Drive Business Results

Posts Tagged ‘National Conference’

Never Get Too Cocky

Sunday, September 21st, 2008

Remember that great clip from Star Wars (the original) where Luke Skywalker shoots down his first TIE starfighter?  All excited and a little proud, Skywalker turns to Han Solo and exclaims, “Got him!  I got him!”  Solo responds with a cool, “That’s great, kid…don’t get cocky.”

This past week I was producing a national conference.  While it wasn’t a wild show, by any stretch of the imagination, it did have its share of complexities, from a production stand point:  lots of cues, live music, video roll-ins, music bumps, interactive elements and more.

Just before the last session began, an attendee came up to the production booth to thank us.  He said that he’d been to two other similar shows in the past few months and neither of them had the high level of production values, excellence and quality that we had shown.

I thanked him and asked what made the difference.  He said,

“You know, the basics.  Hitting the cues right. Mics being turned on when they are supposed to be.  Tight transitions.”

I thanked him again for his kind words, then passed on his appreciation to my crew.

“That’s right,” I thought to myself, “We’re good.  We’re not like all those other hacks out there.”

Wouldn’t you know it, but we blew two small cues in that last session.  Nothing big and disastrous, and nothing that I think the audience would have noticed.  Just small things that can make the experience a little more enjoyable.  Or not.

We can never lose focus—even when we are confident of our abilities and have a proven track record.  Every little cue is important.  The moment we begin to rest on our laurels is the moment the unexpected can sneak up on us and take us down a notch.

Thanks for the reminder, Han.